Consie logo mark

Frequently Asked Questions

About Consie

What is Consie?

Consie is a curated online marketplace featuring high-quality, artisan-crafted products from trusted brands and skilled makers. We specialize in fashion, jewelry, food, wellness, and home décor items that celebrate craftsmanship and purpose-driven commerce.

How can I contact you?

Products & Collections

What types of products do you sell?

We offer a diverse range of products across multiple categories including:

  • Fashion: Women's and men's clothing, sarees, kurtas, jewelry, and accessories
  • Food: Artisan ladoos, healthy snacks, and specialty items
  • Wellness: Personal care and wellness products
  • Home Décor: Unique home accessories and decorative items

Do you work with multiple brands?

Yes! We partner with various artisan brands and makers including Lemana Jewelry, Ratan Jaipur, Ajmal Perfumes, The Laddoo Wala, Ladoo Basket, Nani's Kitchen, and many more talented creators.

Ordering & Payment

What currencies do you accept?

We accept USD (US Dollars) for all transactions.

What payment methods do you accept?

We use Shopify Payments and Shop Pay for secure payment processing. We accept major credit cards and other payment methods supported by these platforms.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment processing through Shopify to protect your financial information.

Can I modify or cancel my order after placing it?

Please contact us immediately at info@yourconsie.com if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.

Shipping & Delivery

Which countries do you ship to?

We ship to 28 countries including the United States, Canada, United Kingdom, Australia, Germany, France, Japan, Singapore, UAE, and many more across Europe, Asia, and beyond.

How long does shipping take?

Shipping times vary depending on your location and the specific product. We work with reliable shipping carriers and use secure packaging to ensure your items arrive safely.

Do you charge for shipping?

Shipping costs are calculated at checkout based on your location and order details.

How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Refunds

What is your return policy?

All sales are final. We do not accept returns or offer refunds except in the rare case of items arriving damaged or defective. This policy supports our artisan partners and maintains the integrity of our curated selections.

What if my item arrives damaged or defective?

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at info@yourconsie.com
  2. Include your order number and clear photos (or video for high-value items) showing the issue
  3. Our team will review your claim and provide a replacement, store credit, or refund depending on product availability

Quality & Authenticity

How do you ensure product quality?

Every item undergoes a rigorous quality check before shipping to ensure it meets our standards for craftsmanship, safety, and presentation.

Are your products authentic?

Yes! We partner directly with trusted brands and skilled artisan makers to ensure all products are authentic and of the highest quality.

Account & Privacy

Do I need to create an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.

How do you protect my personal information?

We take your privacy seriously. Please review our complete Privacy Policy for details on how we collect, use, and protect your personal information.

Do you use cookies?

Yes, like many websites, we use cookies to improve your shopping experience and understand how you interact with our site. You can manage cookie preferences through your browser settings.

Gift Cards & Special Services

Do you offer gift cards?

Yes! Gift cards are available for purchase and make perfect gifts for any occasion.

Can I purchase items in bulk or for wholesale?

Please contact us at info@yourconsie.com to discuss bulk orders or wholesale opportunities.

Technical Support

I'm having trouble with the website. What should I do?

Please try clearing your browser cache and cookies, or try accessing the site from a different browser. If problems persist, contact us at info@yourconsie.com and we'll help resolve the issue.

Can I shop on mobile?

Yes! Our website is fully optimized for mobile shopping, making it easy to browse and purchase from any device.

Our Mission

What makes Consie different?

We're committed to purpose-driven craftsmanship and creating positive impact through every order. By supporting artisan makers and small-batch production, we help preserve traditional crafts while delivering unique, high-quality products to our customers.

Have More Questions?

We're here to help! Contact us at info@yourconsie.com or via WhatsApp at +918800915878.